Privacy Policy

This Privacy Policy outlines how Honest Connections Holistic Wellness collects, uses, discloses, and safeguards personal and health-related data on this website in compliance with Canadian and Ontario privacy laws. Specifically, our data handling practices adhere to the Personal Health Information Protection Act, 2004 (PHIPA) regarding Personal Health Information (PHI) and the Personal Information Protection and Electronic Documents Act (PIPEDA) regarding general personal information gathered during web navigation or administrative inquiries. We are fully committed to maintaining the confidentiality, dignity, and privacy of everyone who visits our site or accesses our mental health services.

We collect personal and contact details—such as your name, email address, phone number, and inquiry messages—that you voluntarily submit through website contact forms or consultation requests. When you book a session or complete intake documentation through our booking system, Jane, we securely collect Personal Health Information, including your health history, mental health goals, and preliminary clinical notes. Additionally, standard automated technical data, such as non-identifying usage statistics, browser types, device information, and IP addresses, is gathered through essential website cookies and analytics tools to support site security and performance.

All information is collected strictly for legitimate clinical, administrative, and operational purposes. These purposes include evaluating treatment suitability, communicating with prospective clients, scheduling consultations, delivering personalized professional therapy, and fulfilling mandatory client recordkeeping, invoicing, and billing requirements set by provincial regulatory colleges. Technical data is used solely to maintain website stability, functionality, and user experience.

We never sell, rent, or trade personal or health data for commercial or marketing purposes. Information is only shared within the "Circle of Care" with regulated health professionals directly involved in your treatment plan when express or implied consent is given, or with PHIPA/PIPEDA-compliant service providers—such as secure Electronic Health Record (EHR) platforms, telehealth software, and payment processors—acting as agents under strict data security agreements. Under Ontario law, client confidentiality is strictly maintained and will only be disclosed without consent under mandatory statutory exceptions which is reviewed within our consent forms prior to therapeutic sessions.

Cookies are used on this website to support essential functionality, and you may adjust your browser settings to block or delete cookies at any time.

If you have questions, wish to exercise your privacy rights, or wish to lodge a formal inquiry or complaint, please contact Emily Helpard (Registered Psychotherapist (Qualifying), at Honest Connections Holistic Wellness, at via email at hello@honestconnectionswellness.com.